The Florence Road Surgery
26 Florence Road,
W5 3TX
Opening Hours
Monday 8:00 am to 6:30 pm
Tuesday 8:00 am to 6:30 pm
Wednesday 8:00 am to 6:30 pm
Thursday 8:00 am to 6:30 pm
Friday 8:00 am to 6:30 pm
Saturday 8:30 am to 12:00 pm
Sunday Closed

Extended hours Monday to Friday 18:30-19:30 (pre-booked appointment only)

Please note Saturday morning is for pre-booked appointments only.

Non-urgent advice: Out of Hours / Extended Access

NHS 111
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:
– You need medical help fast but it’s not a 999 emergency.
– You think you need to go to A&E or need another NHS urgent care service.
– You don’t know who to call or you don’t have a GP to call.
– You need health information or reassurance about what to do next

Extended Access
Please note we are open on Saturday mornings for booked appointments only; therefore, we are unable deal with any queries or requests. It is also not possible to phone the Surgery on Saturday and Sunday.  

If you have an urgent medical problem which cannot wait until the surgery re-opens, please call NHS 111 Service by dialling 111.

In the case of Emergency please call 999.

Online Consultation

Information about your request today

Thank you for contacting the Surgery today, for help with a medical problem.
This information will explain how we will help you.

If you are ill we will try to help you today.

If we need to physically examine you – to work out what is wrong with you –
then we will give you a face-to-face appointment. If the GP thinks this is an
urgent problem, the appointment will be today. But if the GP thinks that this
is not urgent, the appointment will be within a week.

If the GP thinks we can treat you by talking to you on the telephone – then
we will call you. Make sure your phone is on.

Or we can treat you by looking at a photo or document you sent us online, we
will help you online. By using different appointment types, we are able to
manage more patients than ever before; and we can make sure that we have enough
face-to-face appointments available for people who need to be physically

We will contact you. Make sure phone is on. Also keep a
lookout for text messages, emails for AMGP communications.

If you are ill, we plan to call you by 6.00pm, unless
we have told you the out of hours doctor will contact you.

If you are not ill but need something else (such as a sick
note), this can take up to 5 days. We have received your request, and we are
working on it. We usually complete non-clilnical requests in less than 5 days,
so do not call for an update until 5 days later. Non-clinical administrative
requests take longer (up to 20 working days).

It is not always a doctor who will help you. In addition to GPs, we have 2
Nurse Practitioners, 2 Nurses, a team of Clinical Pharmacists and 3 Pharmacy
Technicians. These clinicians are called Allied Heathcare Professionals. Each
of these clinicians has different skills. We will make sure that you see the
best one to help you. If the Allied Healthcare Professional cannot help you,
then they will call the GP over to help.

We are a teaching practice. We teach GPs. If you are asked
to see one of the learners, please do not worry. You will get a long
consultation allowing you to discuss everything in detail. At the end, a Senior
GP will review everything and make sure you received high-quality care.

Always use askmyGP to make requests. Our online platform is
open from Monday to Friday. It is easy to use and saves you time. When you
telephone the Surgery, you have to speak to a receptionist, but with askmyGP,
your message goes directly to a GP Assistant.